1. Cancellation & Refund Timeline:

• Cancellations made at least 48 hours before the scheduled service date are eligible for a full refund.
• Cancellations made less than 48 hours before the scheduled pickup time will receive a 50% refund.
• Cancellations made within two hours of pickup time or no-shows will not be refunded.

2. Deductions & Processing:

• All refunds will be processed after deducting applicable fees and taxes.

3. Refund Request Procedure:

• To request a refund, customers must email info@securemedtrans.com or call/text 202-945-9905.

4. No Refund Policy:

• No refunds will be issued if the customer is a no-show (not available at the scheduled pickup time).
• No refunds will be granted if incorrect information was provided regarding: Pickup or drop-off location, Patient’s weight, Any other details affecting trip feasibility.

By booking with Secure Med Trans LLC, customers agree to this refund policy.